Quote:
Originally Posted by newguy
Hi folks,
Just got a letter from the customer relations dept today (bank letter) saying they recieved my charges request letter. It said in the letter basically, once the legal proceedings between the banks and the OFT have finished, they will resolve my complaint. However, that it could take months. And if I'm not happy with the resoulition they give, that I can take the matter then to the courts or FOS.
I'm now left with 2 questions.
1) Is this a standard reply?
2) What do I do next - as in do I now send off the next letter saying that I shall be starting court proceedings against them?  |
Standard letter, HSBC delayed the requests of myself and my housemate knowing that there was the OFT action going on.
My charges are from 4 years ago, so not much risk of them going beyond the 6 year mark.
If yours are close to the 6 year mark, I'd lodge it with the courts. It will be put on hold until the OFT stuff is sorted but it will be logged so the 6 years won't matter (or at least that's how I understand it because you took legal action before the 6 year deadline).