Hi folks,
Just got a letter from the customer relations dept today (bank letter) saying they recieved my charges request letter. It said in the letter basically, once the legal proceedings between the banks and the OFT have finished, they will resolve my complaint. However, that it could take months. And if I'm not happy with the resoulition they give, that I can take the matter then to the courts or FOS.
I'm now left with 2 questions.
1) Is this a standard reply?
2) What do I do next - as in do I now send off the next letter saying that I shall be starting court proceedings against them?
Quote:
Originally Posted by Xaccers
Although on hold, I'm pretty sure that the case being logged sets the claim time period (6 years in England/Wales) so if your oldest charge is getting close to 6 years ago, better to get it logged than miss out.
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