[warescouse]

After receiving a call on my answer phone last Saturday and a follow up email which stated if and when Virgin Media adopted Phorm it would be Opt in, I finally managed to get hold of the lady who called and left her number (and extension) in their customer services (She called me back @ work today!).

She admitted to me after the first sentence or two that she knew little about the technical aspects of Webwise/Phorm but had read all the 'advertised literature' given to VM and I must say what a pleasant and reasonable lady she was to talk to. She listened to all my concerns about Phorm (& 121 Media past history), allowed me to explain in simple technical terms that I would consider my data still being intercepted if it still went through Phorms black box after I had opted out even if it was 'not' profiled. I also explained I would consider that under my DPA notice I would not even expect to see any later opt in or opt out notice should Phorm be implemented in the future as I had already opted out using section 11 of the DPA via a written letter.

To be fair she listened to all I had to say and I left the phone call feeling that she would go away and find out a little more about it and Phorm for herself.

Nothing has changed but hopefully the more people who complain by letter and explain to customer services why they are unhappy this will help the privacy cause and help eradicate the possibility of this inbuilt 'spyware' at the ISP.

To do nothing is a mistake and I felt better for the effort I have made so far voicing my concerns. So don't just post on the forums or the The Register etc. please also communicate directly with the ISP.

Incidentally, great news that VM have contradicted Phorm's claims that they had already signed up to Phorm/Webwise. It's not over yet!!

Isn't there a law against attempting to inflate the share price by being 'economical with the truth'?