Quote:
Originally Posted by Wicked_and_Crazy
But you haven't asked 
If the old one doesnt work it will get replaced if you havent misused it.
Must admit mine takes a bashing, why to females think that when the batteries are low that means you have to press the buttons harder |
Actually, I asked about a year ago and was told that replacement remotes are chargeable - that was after I explained that it wasn't working too well and was unresponsive. To be honest that was all fixed with that big firmware upgrade this time last year.
As always I guess CS's advise is only as good as the person is feeling on the day and or whether they are having a good day themselves!!??