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Originally Posted by Ernie_C
So my letter is incorrect if it states my increase is £2 and not £3.50 as I have TV XL as well as an old 2 for £20. Is the letter binding?
The website does not mention this £2 increase for certain 'old' packages so it is also wrong.
Very confusing!
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But the website also doesn't mention the price changes to the Customer Relations bundles or the Customer Care bundles, but all customers will get a letter.
As for binding, I don't know. As the 12 month contract will have expired, and it is now just a rolling 30 day one, I don't think it would be.
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So the old customers are still £4 per month better off, yes?
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Yup