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Originally Posted by diddy1
I just cant get my head around the fact.why would a virgin rep ring a mobile and say that phorm is going live, if you go the the VM Newsgroups you will find it in discussion and feedback....
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I just wonder if they are doing this randomly by 'phone to judge people's reactions. No e-mails or letters to leave any evidence?
Of course, it could just be people telling porkies. Without any verifiable evidence, it does not mean a lot, unfortunately.
When I go through their e-mail complaints system, I always state that they may not contact me by 'phone.
You always see the guff about calls being recorded. Does this mean we can record them?
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"Calls may be recorded for training purposes". Can I take that as a statement? i.e. if I'm training myself to be careful in my communications, it's ok to record the call?