Quote:
Originally Posted by vicz
In defense of Alex Brown if you look back thru the VM and BY newsgroups he has consistently been evenhanded and professional in his posts, especially given the difficult position he finds himself in, and the often 'colourful' way some VM customers choose to express themselves. He has also spoken of his own acquaintance with Phorm in the VM labs and personal conviction that no trials have been done on live accounts. Of course he may well be getting the mushroom treatment from VM senior management but it would not be up to him to decide whether to deploy phorm nor should he have to justify its deployment should that be what VM management choose to do.
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Of course, if Virgin Media had actually made a public statement about Phorm rather than hoped their statement to customers would get cascaded out via forums such as CF, any VM manager sticking his head above the parapet might be looking at less of a questioning response than they are currently.
That's not Alex's fault but surely he is in a position to at least press for a public statement as he's on a front line and copping some flak. Surely he realises that as Phorm have so completely failed the HOT test (that's Honesty, Openness and Transparency), VM's association with Phorm will colour customers' perception of VM.
Straight questions, honest answers and a properly issued public statement would help a lot here.