Originally Posted by Bonglet

Just got off the phone with vm who rang me to see what problem i had with phorm.

I explained what was happening why i didnt trust them and the guy was denying that they had undertook any trials with phorm then i pointed out that phorm had said themselves that all the 3 isps had undertook trials, then he changed story and said it only did trials on ex ntl area's (im ex-telewest) and they were fully inphormed about it before taking part.

Any ex-ntl'ers here who undertook or saw such a trial because first i have heard about it?.

further into the conversation he said if any future trials or deployment of phorm was done i would be fully inphormed i said he wouldnt need to as id be cancelling it straight away.
He also said that they have had lots of phone calls about the subject and were noteing and putting our points across to more senior positions.

The whole phone call just seemed a phone call to assure the customer that if anything happens you'll be inphormed, just wasnt reassuring enough for me sorry to say .

Originally Posted by Alex Brown

As with many things on such forums, this is not the case. If the
original poster wants to provide some evidence - including account
details and who they spoke to - we're happy to feed this back
accordingly.


Alex

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Alex Brown
Senior Product Manager
Product Management, Virgin Media