Quote:
Originally Posted by ceedee
Is there any truth in the rumour that the 'price' to be paid for free tech support calls will be unmanned support newsgroups?
Can't express how much I hope it's not true...
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same here, if my recent experience has anything to go by
- basically I had a problem with an upgrade to XL broadband not being properly provisioned on the modem & phoned customer service, they said to phone technical support - who then told me to phone customer service...
- That call to customer service resulted in a chap saying he had 'sent a signal to my modem' & I could expect it to be active in ' 2 to 3 hours' - over 3 hours later no change - a further call to customer service met with someone insisting I phone technical support....all this was over a 24 hour period.
So I posted in the support newsgroup - and the problem was resolved within an hour.
- my point being, that no matter whether the calls are going to be free, if the people on the end of the phone can't deal with the problem, it isn't worth contacting them at all....