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Sorry to hear you've suffered from the lack of 'joined-up thinking' but I hope they managed to get your phone and tv working okay?
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All people getting installed this week should have got the a letter at install part of which said:
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We’re sure you’re itching to start surfing the web. So now’s the time to register your new Virgin Broadband account – in fact, we recommend you do it before 6pm on Thursday 24th April. Here’s why.
Right now, we’re preparing to make some big improvements to the way we look after your account. This means carrying out some upgrades to our systems – starting at 6pm on Thursday 24th April, and finishing on Monday 5th May.
As you won’t be able to register your account while our work is happening, we suggest you do it before the work starts. As long as you’re registered, you’ll still be able to surf the web as normal during this time
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I call that pretty joined up.