Quote:
Originally Posted by the-cable-guy
in my case it took them over a year to do anything & two years to get a penny out of em.
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Poor quality connections are sometimes difficult to rectify and may require considerable engineering and investment solutions but if my connection was down for a fortnight without a plausible plan for fixing the problem, I'd send a recorded delivery letter to the CEO giving VM 10 working days to provide the service or cancel the contract with a full backdated refund.
While we live in "interesting times" (and admittedly VM have a huge pile of problems to deal with right now!), nobody can be expected to pay for a service that the supplier is unable to provide.