Quote:
Originally Posted by ceedee
If you've been suffering with such a grotty connection for *that long* and now you're being offered no clue when (or even, if) they'll be able to get you back online, I suspect Retentions will be very sympathetic. However I'm not sure what they can offer you other than to continue with further compensation discounts.
Have you considered getting a 3G USB modem? (Just about all the mobile companies now offer them for peanuts!) At least you'd be able to access your bank account (but check the connection is via https!) and other essential online activities...
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I would happily take another 6 months at £17 pm, but I want something extra for these last 10 days (and counting!) Not sure what package I have for the normal £25pm? I have been with ntl/virgin from day one of their £0.00 dial-up days. Only when VM took over did I start to have problems.
I only have a brick PAYG mobile phone as my need is very light. I do have the option of banking at work if I need - but thanks for the suggestion.
Quote:
Originally Posted by ceedee
Oops, sorry! I meant to include a link to: Need help getting onto VM's Tech Support newsgroup? but ignore the advice about the test reports.
Try not to let your frustrations fly at the support staff -- if you don't understand their answers, they'll be happy to explain them. |
Thanks for that link.
Despite the fact that VM use overseas tech support, I do always find them extremely polite and try very hard not to aim my frustrations at them. In fact, I reckon they take training in being so nice that nobody can be anything other than pleasant to them!
Thanks for such great input, especially to somebody so new!