[the-cable-guy]

Originally Posted by ceedee

If you've been suffering with such a grotty connection for *that long* and now you're being offered no clue when (or even, if) they'll be able to get you back online, I suspect Retentions will be very sympathetic. However I'm not sure what they can offer you other than to continue with further compensation discounts.

in my case it took them over a year to do anything & two years to get a penny out of em.