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Originally Posted by JonathanR
hmmm. I was already on a 6 month reduced bill (from £25 to £17 pm) because I was suffering from painfully slows speeds. That runs out this month!
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If you've been suffering with such a grotty connection for *that long* and now you're being offered no clue when (or even, if) they'll be able to get you back online, I suspect Retentions will be very sympathetic. However I'm not sure what they can offer you other than to continue with further compensation discounts.
Have you considered getting a 3G USB modem? (Just about all the mobile companies now offer them for peanuts!) At least you'd be able to access your bank account (but check the connection is via https!) and other essential online activities...
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Excuse my ignorance, but how do I use the newsgroup information you gave me?
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Oops, sorry! I meant to include a link to:
Need help getting onto VM's Tech Support newsgroup? but ignore the advice about the test reports.
Try not to let your frustrations fly at the support staff -- if you don't understand their answers, they'll be happy to explain them.