Thanks for replying. I reckon you could be right, but I have held off contacting them too many times because of the fact the tech line costs money, although they did say they would refund my first call, and also the recorded message on the service status line specifically points out that NN3 customers will have lost their service.
Throughout the last few days, some other post code areas have been on and off, but always NN3. The first time I called, it was suggested it would be fixed within 4 hours! Clearly he was just speaking out the standard line they have to give, and just didn't want to hear me telling him it had been off for 5 days already (at the time). So frustrating because the end of the month is approaching (internet banking and bills to pay!), and also fantasy sports games for money! Weekends are crucial! I may have to physically go into a bank next week now!
---------- Post added at 13:19 ---------- Previous post was at 13:16 ----------
Quote:
Originally Posted by ceedee
Recommend you contact Tech Support via VM's dedicated newsgroup, vm.support.broadband.cable, and get them to explain where the problem lies.
VM won't want to agree any compensation for the loss of your service until they know how long the outage will last. If you're really desperate to get this month's bill reduced, you could try speaking to Retentions by calling 150 and choosing the "thinking of leaving" option.
Good luck!
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hmmm. I was already on a 6 month reduced bill (from £25 to £17 pm) because I was suffering from painfully slows speeds. That runs out this month!
Excuse my ignorance, but how do I use the newsgroup information you gave me?
Jonathan