Cable Forum - View Single Post

ceedee · 25-04-2008, 12:13

Recommend you contact Tech Support via VM's dedicated newsgroup, vm.support.broadband.cable, and get them to explain where the problem lies.

VM won't want to agree any compensation for the loss of your service until they know how long the outage will last. If you're really desperate to get this month's bill reduced, you could try speaking to Retentions by calling 150 and choosing the "thinking of leaving" option.

Good luck!

25-04-2008, 12:13	#3
ceedee Inactive Join Date: Jan 2008 Location: Bath Services: 100Mb VM Broadband Posts: 825	Re: Broadband loss for NN3 for 10 days! Recommend you contact Tech Support via VM's dedicated newsgroup, vm.support.broadband.cable, and get them to explain where the problem lies. VM won't want to agree any compensation for the loss of your service until they know how long the outage will last. If you're really desperate to get this month's bill reduced, you could try speaking to Retentions by calling 150 and choosing the "thinking of leaving" option. Good luck!