Cable Forum - View Single Post

ceedee · 25-04-2008, 12:40

Could be any number of things, Pete.
If it disconnects while he's downloading at near the maximum speed, it could indicate that the router can't actually cope with the full 20Mbit throughput.
Ask him to try accessing the router's config pages and see if he can ping the cable modem when it happens again?
Oh, and it's probably worth him checking to see if he has similar problems when his pc is connected directly to the modem, bypassing the router, too.

Sorry to be a bit vague!

25-04-2008, 12:40	#2
ceedee cf.geek Join Date: Jan 2008 Location: Bath Services: 100Mb VM Broadband Posts: 825	Re: Router Problem Could be any number of things, Pete. If it disconnects while he's downloading at near the maximum speed, it could indicate that the router can't actually cope with the full 20Mbit throughput. Ask him to try accessing the router's config pages and see if he can ping the cable modem when it happens again? Oh, and it's probably worth him checking to see if he has similar problems when his pc is connected directly to the modem, bypassing the router, too. Sorry to be a bit vague!