Cable Forum - View Single Post - Can anyone explain these error messages, please

SilverLady · 25-04-2008, 11:16

For the last few days we've been having problems trying to access the interactive text services especially BBC news, weather, etc. (using V+ box).
Menu comes up, but when item is selected error message comes on saying that 'screen is temporarily unavailable' gives an error code of 502 to quote, along with 'http://www.bbc.co.uk/interactive/liberate/cazoom/news/newsbits.shtml.

When trying to access Catch Up on Demand, it's like playing a juke box. You select the programme you want to view and get various responses:
jackpot = selected programme plays normally
or
error message saying screen temporarily unavailable and quoting code 1092/502
or
menu goes through selection processes normally, says programme is about to play (time running may or may not appear) but screen stays black and nothing happens
or
one of the above 2 happen, but box freezes. Box shows remote control trying to connect, but pressing back, etc, has no effect and only solution is to turn off TV and turn back on again.

rebooting makes no difference, and programme that can't be selected may be working normally when tried a few minutes later.

I know I'll have to contact Virgin help line eventually, but after bad experiences with broadband and Indian help line, I'm hoping that someone here can advise. Not even sure if problem is only with our box, or if it's a regional issue.

25-04-2008, 11:16	#1
SilverLady Inactive Join Date: Jul 2006 Posts: 151	Can anyone explain these error messages, please For the last few days we've been having problems trying to access the interactive text services especially BBC news, weather, etc. (using V+ box). Menu comes up, but when item is selected error message comes on saying that 'screen is temporarily unavailable' gives an error code of 502 to quote, along with 'http://www.bbc.co.uk/interactive/liberate/cazoom/news/newsbits.shtml. When trying to access Catch Up on Demand, it's like playing a juke box. You select the programme you want to view and get various responses: jackpot = selected programme plays normally or error message saying screen temporarily unavailable and quoting code 1092/502 or menu goes through selection processes normally, says programme is about to play (time running may or may not appear) but screen stays black and nothing happens or one of the above 2 happen, but box freezes. Box shows remote control trying to connect, but pressing back, etc, has no effect and only solution is to turn off TV and turn back on again. rebooting makes no difference, and programme that can't be selected may be working normally when tried a few minutes later. I know I'll have to contact Virgin help line eventually, but after bad experiences with broadband and Indian help line, I'm hoping that someone here can advise. Not even sure if problem is only with our box, or if it's a regional issue.