[Tharrick]

To VM (admittedly to the customer service peoples, but I shall be writing to others when I get back from handing my dissertation in later)

Originally Posted by Tharrick

Dear sir or madam,

In our last communication you assured me that the Phorm/Webwise 'service' was not a foregone conclusion - you stated that 'we have not yet decided on if and, in particular, how the Webwise
system will be incorporated into our network'.

However, in a recent press statement, Phorm have stated not only that there is no question that you, along with talktalk and BT, will be going along with their system, but also that all three ISPs have already carried out 'extensive trialling'.

Somebody here is lying to me.
I have been a loyal customer for the last two years, and both years have been on your highest broadband package. I'd like to think that it's not you that's doing the lying - I'd prefer to believe it of the 'ex'-spyware company that's trying to get into bed with you. Nevertheless, I must ask for a definitive statement of whether or not you have carried out public tests of this technology. In addition, you will be receiving a DPA notice from me, sent straight to your data controller (given that several acquaintances of mine have sent them in to customer services, where they have been treated merely as complaints and responded to with stock replies), refusing my consent for any such system. I do hope you realise that a lack of response to this notice constitutes a criminal offence under the DPA.
And finally, if you have not trialled this system, and if you have not given a definitive statement that you WILL be going ahead with Phorm, I would recommend that you contact them and request that they stop using your name in their spin.

Thank you,

xxxxxx xxxxxxxx