Cable Forum - View Single Post

JonathanR · 25-04-2008, 11:34

Morning all,

First post here. Is there anyone else here in the NN3 postal code area of Northampton? My broadband connection went off on Wednesday 16th April, although it may have been sooner, but that is when I first noticed it, and apart from a time on Thursday 17th April, it has been off ever since.

I have called the 0800 561 0061 Service Status number every day since, and it just says the same old thing, engineers aware etc etc. I have called both the 150 and the tech support "paid for" number a few days ago, but nobody can say when the service will be connected, and won't consider any reduction in this month's subscription until it is back on, by which time they will have taken another month's DD!

Any suggestions as to what I can do and how I should approach getting something out of Virgin due to the loss? I can't begin to describe how much hassle this has caused! I can't even find out what is wrong... something serious, obviously! Anyone heard anything?

Thanks,

Jonathan

---------- Post added at 12:34 ---------- Previous post was at 11:33 ----------

Of course, thinking about it, if anyone is in the NN3 region, not too many will have my luxury of logging on a posting at work!

25-04-2008, 11:34	#1
JonathanR Inactive Join Date: Apr 2008 Posts: 5	Broadband loss for NN3 for 10 days! Morning all, First post here. Is there anyone else here in the NN3 postal code area of Northampton? My broadband connection went off on Wednesday 16th April, although it may have been sooner, but that is when I first noticed it, and apart from a time on Thursday 17th April, it has been off ever since. I have called the 0800 561 0061 Service Status number every day since, and it just says the same old thing, engineers aware etc etc. I have called both the 150 and the tech support "paid for" number a few days ago, but nobody can say when the service will be connected, and won't consider any reduction in this month's subscription until it is back on, by which time they will have taken another month's DD! Any suggestions as to what I can do and how I should approach getting something out of Virgin due to the loss? I can't begin to describe how much hassle this has caused! I can't even find out what is wrong... something serious, obviously! Anyone heard anything? Thanks, Jonathan ---------- Post added at 12:34 ---------- Previous post was at 11:33 ---------- Of course, thinking about it, if anyone is in the NN3 region, not too many will have my luxury of logging on a posting at work!