Cable Forum - View Single Post

geoffreyc · 25-04-2008, 09:34

I have one PC, which previously ran Windows XP and NTL Netguard. I recently upgraded to Windows Vista SP1 and PCGuard, and I now have a problem. I have 4 users on the PC, including Administrator, and under Administrator and 2 of the others, PCGuard works fine, but on one user (which is my main user), it fails to start. First I get a message saying "You have not used your service for more than 30 days. PCGuard needs to validate your subscription." The PCGuard window then shows all the services as inactive, and clicking on them gives the message "You are trying to run PCGuard on too many PCs, and this installation has been disabled. You can only run PCGuard on a maximum of three PCs."

Please note:-
1) I have only ever run NetGuard or PCGuard on this one PC
2) I have spoken to VM Tech Support several times, and tried uninstalling and reinstalling, using the diagnostic tool to check the installation, and to clean up the installation, uninstalling and waiting overnight before reinstalling.
3) PCGuard was installed and activated under Administrator.
4) Searching the internet forums, I found a few reports of this problem, but no solutions.
5) My guess is that there is a marker of some sort under the user with the problem, which prevents the service starting. I tried starting PCGuard under the failing user without having previously activated it, and still got the same error messages.

Any ideas? (I want to get this fixed, so please don't suggest simply removing it in favour of other products)

25-04-2008, 09:34	#1
geoffreyc cf.member Join Date: Apr 2008 Posts: 7	PCGuard with Vista I have one PC, which previously ran Windows XP and NTL Netguard. I recently upgraded to Windows Vista SP1 and PCGuard, and I now have a problem. I have 4 users on the PC, including Administrator, and under Administrator and 2 of the others, PCGuard works fine, but on one user (which is my main user), it fails to start. First I get a message saying "You have not used your service for more than 30 days. PCGuard needs to validate your subscription." The PCGuard window then shows all the services as inactive, and clicking on them gives the message "You are trying to run PCGuard on too many PCs, and this installation has been disabled. You can only run PCGuard on a maximum of three PCs." Please note:- 1) I have only ever run NetGuard or PCGuard on this one PC 2) I have spoken to VM Tech Support several times, and tried uninstalling and reinstalling, using the diagnostic tool to check the installation, and to clean up the installation, uninstalling and waiting overnight before reinstalling. 3) PCGuard was installed and activated under Administrator. 4) Searching the internet forums, I found a few reports of this problem, but no solutions. 5) My guess is that there is a marker of some sort under the user with the problem, which prevents the service starting. I tried starting PCGuard under the failing user without having previously activated it, and still got the same error messages. Any ideas? (I want to get this fixed, so please don't suggest simply removing it in favour of other products)