Quote:
Originally Posted by popper
Again I've received a reply apologising for any concerns I might have but assuring me that Webwise is wonderful and that when the time comes for Phorm to go live it'll be made clear - and I'll have the opportunity to opt out.
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It seems to me that as an organisation, Virgin Media do not appear to know what they have got themselves into. Popper, can I use your Notice in the sample letters page I'm building on
http://www.inphormationdesk.org?
On a related matter, I've just received new Ts&Cs from them with a covering letter telling me that I "... recently entered into a consumer agreement with Virgin Media ...", which of course I didn't: I last entered into a consumer agreement with one of their predecessors some six years ago.
I assume this is just so that they can alter charges for the service, but I wonder if it's also an attempt to keep unwilling Phorm users subscribed for the full twelve months? Given I have not signed anything, if Virgin Media were to implement Phorm and I were to leave them as a result, at the minimum it would be arguable in court.
I note Paragraph B1(i) in the terms: "With your permission, we may monitor email and internet communications, including without limitation, any content or material transmitted over the service".
1. Does anyone know if this is new and put in place for Phorm?
2. "Any content or material" includes https. I will email the Consumers Association to ask what kind of consumer protection this offers.