[sparky621]

I take it that this is to do with all the accounting/billing/support etc finally merging under VM. If so it was obviously going to happen in the end. Thats the way these mergers/takeovers work. I personally haven't used the phone support since the NTL days, but remember being on hold for over 20 minutes every time (of course my call was very important to them!). I hate to think how long I would wait these days.

More customers, less staff, = more profit.

One of these days these big companies are going to discover that not employing anyone results in nobody being able to afford their products.

What goes around, comes around.

My symphathy to all losing their jobs.