Quote:
Originally Posted by R Jones
Can I ask those who are TalkTalk and Virgin Media customers - what attempts have been made to ask awkward detailed questions and get answers (or attributable avoidance) from VM and TalkTalk/Carphone Warehouse management and what responses have you had?
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I have had two conversations with a contact from Neil Berkett's office - not the customer service people but the CEO's office - as well as previous letters from the VM Group Data Protection Officer, Ian Woodham stating that customers will not be forced to use the [Phorm] system.
The conversations have included the following points: *fires up text editor and file where these notes were typed in*
VM have not signed up with Phorm, they have expressed an interest
VM are still looking into the [Phorm] matter and there is absolutely no foregone conclusion that a Phorm system will be implemented.
VM will also consider any negative effect on their reputation as part of their deliberations.
These points were made to me in conversation on the morning of 8th April.
Additionally I spoke to this contact on 22nd April; he reaffirmed these points and specifically said that the only agreement VM had signed with Phorm was by way of a non-disclosure agreement, that VM would not be looking at any other alternative technologies while this agreement was in force.
I have been assured that Neil Berkett has seen my letter so he is aware that Phorm is an issue.
The letter that Neil Berkett will get on Monday asks directly about any previous testing and points out the continued damage to VM's reputation by its continued association with Phorm.
I've mentioned
here the address to write to Neil Berkett and get attention quickly. The more people who write to him (don't bother with customer services, write a concise, professional letter to the CEO) the more he will actually come to realise Phorm is a bad thing.
OK, I've got through with a message but I'm only one voice. Sure I've got a biggish gob and when annoyed can be cutting with words but I'm still just one voice.
Make a difference, write to the CEO and politely ask him the awkward questions about why VM hasn't dropped Phorm yet.