Quote:
Originally Posted by DocDutch
gary thats a shame mate. but then thats how modern business works, for the wage they pay at 'pool they can get 4 agents in India.
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Unfortunately your probably right DocDutch, but its so short sighted, anybody who has had dealings with the Indian call center will know that they are normally very polite, but just read from a card a list of pre-aranged answers, its very infuriating, also add to that the never ending "can you please repeat that please".So much so that a lot of companies are now mentioning in their advertising that they now have UK call centers.