thanks very much guys
first, response to carlingman
results of
config
Type : Ambit ETH/USB Combo Cable ModemCable modem : Ambit Cable ModemMAC address : **:**:**:**:**:**IP address : 10.247.183.***Downstream Receive Power Level : 3.59 dBmvDownstream SNR : 23.35 dBUpstream Transmit Power Level : 33.00 dBmv
Operation Configuration
Network Access : EnabledMaximum Downstream Data Rate : 1536000 bpsMaximum Upstream Data Rate : 256000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : C2403225.cprSoftware Upgrade AdminStatus : allowProvisioningUpgradeSoftware Upgrade OperStatus : completeFromProvisioning
Downstream Status
Downstream Lock : LockedDownstream Frequency : 402750000 HzDownstream Modulation : 64 QAMDownstream Receive Power Level : 3.84 dBmvDownstream SNR : 23.68 dBCable Modem StatusUpstream Status
is that enough info?