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xgfx · 24-04-2008, 00:21

Just call them up tell them the problem and how unhappy/put out you are, they may be able to compensate you for your lost service time (if you're that miffed say its not a good start/can take the box away etc.) Something similar happened to me with my modem and they refunded me the internet for the month. There's not much else you can do in terms of getting it sorted really.

I would try to call them before 8 (before 5 better) and speak to their customer services, if you explain how complex/technical the problem is they should automatically speak to one of their UK techies and see what the problem is. Without sounding like a bigot don't even bother trying the dedicated 090 number they really can't do much to help.

24-04-2008, 00:21	#2
xgfx Inactive Join Date: Mar 2008 Posts: 10	Re: V + Gutted :( Just call them up tell them the problem and how unhappy/put out you are, they may be able to compensate you for your lost service time (if you're that miffed say its not a good start/can take the box away etc.) Something similar happened to me with my modem and they refunded me the internet for the month. There's not much else you can do in terms of getting it sorted really. I would try to call them before 8 (before 5 better) and speak to their customer services, if you explain how complex/technical the problem is they should automatically speak to one of their UK techies and see what the problem is. Without sounding like a bigot don't even bother trying the dedicated 090 number they really can't do much to help.