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Re: Dreadful Service
I spent 1 hour 45 minutes on the phone last night telling the same tale of woe (at least FIVE times).
How I remained calm I have no idea.
Upshot is that a Broadband fault has been detected and they will send an Engineer (note, Engineer and not Technician!!) on Friday and he will sort out the Broadband issue.
Later on Friday, they will send round a Technician (note, Technician and not Engineer!!) who will fix the TV problem.
It would be churlish of me to assume that the problems cannot be repaired. However, as the problem can only be about having too many customers on one line (this was tacitly agreed last night), I doubt very much that the problems will be resolved!
However, I have told them that unless the problems are resolved to our absolute satisfaction on Friday then the contract will be terminated.
Talked to some very nice people last night as well as some less than nice people. One even hung up on me because I wanted to speak to a Manager!!
Oh well!! I fear the worst and very soon it will be ta ta to Virgin!!
Cheers
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