and when I clicked the No this isn't satisfactory button I got this email
Dear Customer,
Please ignore my previous email which was sent erroneously. I apologise for the same.
I have reviewed the previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far.
I do understand your concern in this regard.
I have passed your message on to the appropriate department
in our company for investigation. Customer feedback such as yours
helps us to continue improving the selection and service we
provide. We appreciate the time you've taken to write to us.
If you have any other suggestions for us or would like to make a
comment at another time, please don't hesitate to send us an
e-mail. To do this, please visit our Help Desk at the following URL:
http://www.amazon.co.uk/contact-us
We'll look forward to hearing from you. Thank you for shopping at
Amazon.co.uk.
Warmest regards
named person
Amazon.co.uk