Cable Forum - View Single Post - New STM/Virgin traffic managent confirmed

Paranoimia · 22-04-2008, 17:56

Cheers guys. I also take issue with what Virgin say:

"The trial aims to prevent or reduce the effects of a minority of users abusing the network and preventing the majority of subscribers from having the network performance they desire.

For the vast majority of customers, upwards of 95% of the base, their experience will be a more consistent speed (both upload and download)."

I say to Virgin: Sorry, but that's not my problem. If I'm paying for a 20MB connection, I should be able to run it at full capacity 24/7 if I so choose; that's NOT abusing the network, it's simply making full use of a service that I am paying for. You need to upgrade your network accordingly. If you don't have the capacity, don't offer the service.

If I spend the equivalent of 5 days of the month being forced to run on a 5MB connection because your network can't support the advertised speeds, then you should adjust my bill downwards accordingly.

As it is, you will have two p***ed-off customers instead of one. Robbing Peter to pay Paul is NOT the way to do things.

22-04-2008, 17:56	#13
Paranoimia Inactive Join Date: Mar 2007 Posts: 353	Re: New Virgin traffic managent - so that's why it's slow! Cheers guys. I also take issue with what Virgin say: "The trial aims to prevent or reduce the effects of a minority of users abusing the network and preventing the majority of subscribers from having the network performance they desire. For the vast majority of customers, upwards of 95% of the base, their experience will be a more consistent speed (both upload and download)." I say to Virgin: Sorry, but that's not my problem. If I'm paying for a 20MB connection, I should be able to run it at full capacity 24/7 if I so choose; that's NOT abusing the network, it's simply making full use of a service that I am paying for. You need to upgrade your network accordingly. If you don't have the capacity, don't offer the service. If I spend the equivalent of 5 days of the month being forced to run on a 5MB connection because your network can't support the advertised speeds, then you should adjust my bill downwards accordingly. As it is, you will have two p***ed-off customers instead of one. Robbing Peter to pay Paul is NOT the way to do things.