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tucker61 · 22-04-2008, 17:29

I phoned to ask how much it would cost me to upgrade from L to XL. Expecting cost to be about Ã‚Â£5.00.
Indian advisor said Ã‚Â£7.00.
I asked what are the download limits ? Reply was 20 mb. I asked how much could u download before my speed was managed. Reply was "20 mb is UNLIMITED" I rephrased and asked about the traffic management policy, " all our broadband is unlimited" I asked is 4 mb traffic managed. "no sir they are all unlimited. Finished by saying ok will think about it.

Why do people not know the products they are selling.
or why do they lie to us?

22-04-2008, 17:29	#1
tucker61 Inactive Join Date: May 2005 Location: Huddersfield Services: Vivid200, v6, full house tv pack Posts: 560	Costs to upgrade to xl broadband I phoned to ask how much it would cost me to upgrade from L to XL. Expecting cost to be about Ã‚Â£5.00. Indian advisor said Ã‚Â£7.00. I asked what are the download limits ? Reply was 20 mb. I asked how much could u download before my speed was managed. Reply was "20 mb is UNLIMITED" I rephrased and asked about the traffic management policy, " all our broadband is unlimited" I asked is 4 mb traffic managed. "no sir they are all unlimited. Finished by saying ok will think about it. Why do people not know the products they are selling. or why do they lie to us?