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You need someone with clout?? so you think a manager coming out is going to solve your problem
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No, but I did mention the word "integrity".
"We CAN fix it" my response would be "Go ahead"
"We CANNOT fix it" my response would be "Take it away!"
Sending Techs out until I'm sick of the sight of them and listening to platitudes from well intentioned call centre staff is "doing my****** nut in" as we say in Glasgow!
Cheers