Quote:
Originally Posted by auldyin
whilst the techs coming to the house are doing the best they can (I hope), they cannot really do anything apart from follow their set routines.
For what its worth, I need someone with a bit of clout (and integrity) to come and assess my particular situation and give impartial advice.
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Fault diagnosis is generally a casue of following a routine until you find the fault
You need someone with clout?? so you think a manager coming out is going to solve your problem
Phone retentions, tell them the issue and give them an ultimatum