[auldyin]

I am on the XL VIP Package (or whatever its called) cosing £85++ per month and quite candidly, the standard of service is unacceptable (apart from the telephone service).

Broadband is a total joke. Whilst I accept that using a wireless router is not the best way of distributing a signal I have no option in that respect. I have not checked for a while but the last downad speeds were about 1.2M.
At least three times per day I have to go through the "depower modem routine" because the system drops out.

TV reception as dreadful in the morning and gets progressively worse as the day goes on (I dont understand this) with pixellation becoming so bad that the only answer is to switch the TV off.
It wont take a great deal of imagination to work out just how poor the recording quality is!!

I have had a cable pull and there has been no noticeable difference to TV or Broadband.
A preamplifier/signal booster (what is the point of this because amplified crap is still crap) has been installed and as far as I can make out, the signal is split three ways presumably to TV, BB and phone.

The distance from the box thing in the street to the house is about 80m, stick on another 10m for the house and we are talking about a cable run heading for 100m. Furthermore the signal to the box thing in the street is probably being distributed to more customers and is as a consequence being diluted.

I'm at my wits end, and whilst the techs coming to the house are doing the best they can (I hope), they cannot really do anything apart from follow their set routines.
For what its worth, I need someone with a bit of clout (and integrity) to come and assess my particular situation and give impartial advice.

Any particular thoughts, advice etc would be appreciated because I feel that I am being ripped off and unless something really positive happens, my only recourse will be to tell Virgin to go away!!

Cheers