I've posted a complaint also. I posted free form.
Quote:
Virgin Media advertise their cable services as 'unlimited' however they take every opportunity to limit the user with every chance they have. At the moment a 'large' (4mb) tier customer like myself, can download no more than 800mb between 4-9pm. If this limit is exceeded my connection is mamed to 1mb. This is a severe cut in service. I have two computers in my household, a wii, and an xbox 360 all using the internet connection. It would only take two iPlayer episodes, or a game demo from the Xbox 360 Live marketplace and my connection would be choked for 5 hours from the limit being met. This is unacceptable, and not transparent in their bold 'knocking of other providers' advertising. They say only the top 5% of their customers would reach the limit, but where they get these figures from I do not know. How many consumers own an Xbox, Wii or have a home network these days? This cannot be right. Virgin media are often seen in stores such as Currys bundling their services with a free subscription to Xbox Live. What good would that be if you are punished for using it?
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