Cable Forum - View Single Post - Virgin Media

Robbie G · 20-04-2008, 18:41

Completed, with an adapted version of TehTech's comments:

Virgin Media are still advertising their broadband as "unlimited" when they have a new Traffic Management (STM) policy in place, which is very obviously not unlimited. On the contrary, they are limiting customers’ bandwidth as much as they can.

Also, Virgin are involved with former spyware company Phorm, who intend to "snoop" on Virgin Media's customers. They can see every page a customer visits, and they plan to sell this information to advertising companies. This is illegal. There have been official bodies investigating, the latest of which is 80/20 Thinking, and they have stated that this new spyware from Phorm is illegal.

I would be very grateful if you could investigate these issues as in my and others' eyes, Virgin Media cannot wait to come up with ideas to minimise their commitments to existing customers. They advertise a service as "unlimited" but they limit you every day. All they are interested in is gaining more customers at the expense of existing customers' quality of service.

20-04-2008, 18:41	#14
Robbie G Inactive Join Date: May 2006 Posts: 91	Re: Virgin Media - STM [BBC Watchdog] Completed, with an adapted version of TehTech's comments: Virgin Media are still advertising their broadband as "unlimited" when they have a new Traffic Management (STM) policy in place, which is very obviously not unlimited. On the contrary, they are limiting customers’ bandwidth as much as they can. Also, Virgin are involved with former spyware company Phorm, who intend to "snoop" on Virgin Media's customers. They can see every page a customer visits, and they plan to sell this information to advertising companies. This is illegal. There have been official bodies investigating, the latest of which is 80/20 Thinking, and they have stated that this new spyware from Phorm is illegal. I would be very grateful if you could investigate these issues as in my and others' eyes, Virgin Media cannot wait to come up with ideas to minimise their commitments to existing customers. They advertise a service as "unlimited" but they limit you every day. All they are interested in is gaining more customers at the expense of existing customers' quality of service.