Quote:
Originally Posted by R Jones
I have had en email with a series of questions about Phorm/Webwise answered (sort of) by a BT manager. My post with the questions (edited for brevity) and the answers is over on BT Beta forums and can be seen without registering.
http://www.beta.bt.com/bta/forums/th...ID=18175#18175
or http://tinyurl.com/4pyqhn
It took quite a bit of effort to get the answers with as much pressure as a mere customer is able to exert, but eventually the system did respond.
I'm not posting them here because it's not really appropriate to quote a BT manager answering questions about the BT Webwise system here on a VM forum, - but I'm sure people here will find the answers interesting. I'd be grateful for any comments you want to make either here or there.
I'll delay making my own comments until I have had some feedback. |
Can I urge all members posting here to read this gentleman's post over on the BT forum, especially the answers to questions 8 and 11.
Given the answers given by the BT rep, I think it may be worth all you VM customers asking the same questions of your CS help desk.
OB
Edit: Apologies to those posting the same time as me who have already read Mr Jones' reply.