http://www.virgin.com/News/Articles/...07/290208.aspx
There we are Mick
How long can they go on blaming previous administration for the issues they have? somewhere along the way they have to " own the problem " and sort it.
It may be easier for customers to just leave when they get that frustrated at the poor service, but at what point do they decide that too many are leaving and " Hey, lets sort the issues "