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wirecutter · 17-04-2008, 02:37

Hi All
Perhaps I should have included in my earlier posting that this is stage four in the saga
1# September 07 to march 08 deteriorating signal to noise with longer and longer ping times up to 685mS and a 'quality of service' down to 12%.

2# Build new PC with XP and PC guard only to test it's not my system, contact Virgin took 3 days phoning then "E"mail from Ian Henderson & E-Contact Team

3# Engineer calls, replaces modem we then have 400 Kbs! Spends 2 hour's then tests street box says interference on line and will arrange network engineers to call in next few days, I give it 14 days write letter then >

4# back to start

17-04-2008, 02:37	#13
wirecutter Inactive Join Date: Apr 2008 Posts: 17	Re: Virgin are a caring company! Hi All Perhaps I should have included in my earlier posting that this is stage four in the saga 1# September 07 to march 08 deteriorating signal to noise with longer and longer ping times up to 685mS and a 'quality of service' down to 12%. 2# Build new PC with XP and PC guard only to test it's not my system, contact Virgin took 3 days phoning then "E"mail from Ian Henderson & E-Contact Team 3# Engineer calls, replaces modem we then have 400 Kbs! Spends 2 hour's then tests street box says interference on line and will arrange network engineers to call in next few days, I give it 14 days write letter then > 4# back to start