Cable Forum - View Single Post

SMG · 17-04-2008, 00:03

I had reason to complain about the charges for their broadband tech services, I refused to pay their rate for telling them the problem was at their end, not mine. I don't see why I should pay anything when its not my fault.

Anyway, they said they would credit the calls from my phone account. Well, last time I spoke to tech, I got no credit & had to call 3 times before they said the credit would appear on my next bill. It never did.

I received an e mail advising me that calls for tech services would be free from June 1st.

A step in the right direction.

17-04-2008, 00:03	#11
SMG cf.mega poster Join Date: Jun 2006 Location: S*it Creek, Salford. Services: Sky TV, B/Band. Posts: 1,523	Re: Virgin are a caring company! I had reason to complain about the charges for their broadband tech services, I refused to pay their rate for telling them the problem was at their end, not mine. I don't see why I should pay anything when its not my fault. Anyway, they said they would credit the calls from my phone account. Well, last time I spoke to tech, I got no credit & had to call 3 times before they said the credit would appear on my next bill. It never did. I received an e mail advising me that calls for tech services would be free from June 1st. A step in the right direction.