Quote:
Originally Posted by Impz2002
I've been watching this thread with interest.
I'm wondering at what point they start to encroach onto trade descriptions legislation with their "Unlimited" product. if it is limited in a fashion for nearly half of the available usage time dosn't that make a mockery of their unlimited claim ?
Something needs to give or i for one will be jumping ship ! i may get 20meg all the time but if im STM'ed thats no good to me !
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They claim that the use of the term 'unlimited' is you are not limited by how much you are allowed to download. a cap if you like.
as long as they give you any speed at all, be it 5kb they can still carry on using the term unlimited and carry on ripping their customers off because they have over sold and want to carry on over selling to pay the banks the money owed.
I believe that the company is that devious of late that they would have no problem in doing just that, and would defend themselves with the term unlimited and what they say it means.
Because they have got away with a lot of things lately by the people who have the authority to tell them they are wrong, they carry on doing what they like and think they can talk themselves out of it all by use of very clever twisting of things. they will say that it's in the T&C's that they can do both this and that.
Even though all these complaints are made to the bodies that look into these complaints are from their own customers, they still do it.
It shows how much contempt they have towards their own customers, the very same customers they are deceiving by telling them all is rosey and this contract to sign will give you much happiness once you have signed it.
I have never known a company that can keep changing the terms of a contract or even just basic rules as often and as easily as virgin seem to both do, and are able to do without objection or intervention from anyone that is able to object or intervene.
Everytime they are brought up over it they always say that is for the benefit of the customer. it is never ever for the benefit of the company, and done to save them money.
In the next statement it will be the same old story of it only affects a few people so no problems, and all their other customers (the ones that don't know what STM is) say it's really great as it benefits them!