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CrowmanUK · 16-04-2008, 17:32

I put in a complaint through the ISPA and got a phone call back from them within 15 minutes saying they'd make it a priority to get the problem resolved, 2 days later (today) I got a call from Virgin Customer Complaints Dept who released me from the 12 month contract and gave me my MAC code, the person I spoke to listened to what I said and was thoroughly professional, if the rest of VM was half as good as they were this forum and the Newsgroups would be seriously quiet.

16-04-2008, 17:32	#9
CrowmanUK Inactive Join Date: Apr 2008 Posts: 165	Re: ADSL Traffic management I put in a complaint through the ISPA and got a phone call back from them within 15 minutes saying they'd make it a priority to get the problem resolved, 2 days later (today) I got a call from Virgin Customer Complaints Dept who released me from the 12 month contract and gave me my MAC code, the person I spoke to listened to what I said and was thoroughly professional, if the rest of VM was half as good as they were this forum and the Newsgroups would be seriously quiet.