A letter just received
14 April 2008
Dear Mr ...
Thanks for taking the time to contact us. We're just writing to let you know that we've received your letter regarding the recent problems you've had.
We're really sorry that you're not currently happy with the service you're getting from us. I can assure you that when we contact you we'll do everything we can to ensure that's put right.
We'll try to get back to you within the next two weeks to help you resolve your complaint. But we're really busy at the minute so it could take a little longer.
Please just bear with us and we'll be with you as quickly as we possibly can be.
Regards
Customer Support Team VM
A form letter??
