Thread: How do they change the broadband speed?
View Single Post
Old 16-04-2008, 14:13   #3
whydoIneedatech
Guest
 
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
Re: How do they change the broadband speed?
Quote:
Originally Posted by TomCov View Post
Hi

What physically takes place to alter the broadband speed?

If you are on one speed and then upgrade or downgrade or even cancel what actually takes place?

If you cancel broadband do they take away the old modem?

Thanks

TomCov
They send whats called a hit which gives your modem its updated Docsis file and provisions the account with the correct settings.

They pick up modems very rarely if ever, depends on age and model.
  Reply With Quote