Quote:
Originally Posted by NotaVMFan
normal joe soap will probably remain unaffected...
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Am sorry i have to disagree.
Scenario:
Normal Joe Soap logs on to the virgin media web site,starts browsing through the deals and see the package he/she wants. Types in post code number WN5XXX(Wigan under new STM). Lets see if it mentions the new trails?
Result!
Good news, you can receive a cable service in your street.
This means we can deliver service using fibre optic cable specifically designed to carry high speed internet, digital TV and phone. It's reliable, unaffected by the weather and the quality of service is not base on far you live from the telephone exchange - unlike all other broadband providers.
Umm Nope
Oh but hang on it mentions about new changes
http://allyours.virginmedia.com/html/help/changes.html
Umm Still nope.
He/she continues to sign up and waits for there cable internet to be installed. Obviously totally unware of the trial. Two weeks in he/she is on the premium phone line complaining about the speed and getting fobbed off with it's network this, it's network that excuses. Meanwhile VirginMedia cash in on his/her lack of knowledge.
And the cycle repeats and repeats........
It's the same for current Joe Soap subscribers. VirginMedia could easily E-mail everybody under the trial and save them time,effort and money.but they choose not too. They choose instead to abuse there customer base. Which is a total disgrace.
This is the reason why VirginMedia has to be transparent with the trials taking place.
David