Forget phoning, they'll just pass your round different departments racking up your phone bill if my experience is anything to go by and if they say they'll call you back then they definitely wont, they changed the Fair use policy over the weekend too, see my post here
http://www.cableforum.co.uk/board/12...anagement.html
there was a new clause written into the fair use policy too, here it is in all its glory
Quote:
Application Management:
Application Management is really simple. We have a set of rules that manages how much bandwidth is allocated to a specific list of applications and protocols during peak periods. The rules apply to everyone on the network who is using these application and protocols during the peak period. Outside of peak periods, Application Management does not apply. Right now, the peak period for Application Management is Monday to Friday 4pm till 1am, and all day at the weekend.
Peak periods for Application Management may vary from time to time. This enables us to adapt the service to seasonal variations in demand, as well as the ever-changing ways in which customers use the internet.
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