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Originally Posted by jennyhicks
Can anyone give me any feedback on Sky broadband please? I am always scepital of broadband suppliers other than BT but as we have Sky tv, we have been offered a cheaper monthly broadband cost.
Many thanks.
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I used to work for Sky BBand in the old Tier 2 dept before it merged with Tier 3.In the beginning the technical support was crap.BT were often late in provisioning lines & we had 2 types of line to support,Offnet(connect pack) & onnet(base to max pack) meaning we had to use 2 different repair system's.
It's generally a good service,my uncle has it & has had no probems apart from the e-mail which was well buggered at the start.
UK technical support is mainy based in Belfast & londonderry as well as Scotland & Shepton in England & is open between 0800Hrs to 2300Hrs over 7 days.Outside those hours it's based in Lipa,Phillapines. Then the fun begins as they (Lipa) are fecking USELESS!!!!
We used to get more escallation calls from that one center than all the UK ones combined!