Quote:
Originally Posted by lostandconfused
In my opinion a media company informing by text and following it up with a letter is acceptable. But that wasnt the point that i was making.
I was pointing out that there is a vast different between cancer and a mobile phone bill.
I wouldnt say they have roped people in, as there is no minimum contract so the customer can leave at any point if they no longer find the package competetive or can get it cheaper elsewhere.
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In a lot of opinions it is not ok to text a major change to a customers terms and conditions, with regard the cancer issue I was saying its a good thing our hospitals do not take a leaf from the vm way of doing things if you have an issue with that then thats upto you.
Ofcourse they have roped people in, the point is are vm going to reduce the monthly fee in light of the change they have made?
Ofcourse they wont.