Quote:
Originally Posted by amateria
Thanks, I think I've attached it: template letter to bank or credit card company
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Good letter!
A few observations...
...I don't think the servers in China are confirmed for a fact, therefore, I wouldn't include that bit. I remember Phorm refuting that rumour categorically, so until positive evidence to the contrary emerges then it is just speculation.
...I would tar all the ISPs involved with the same brush. VM may be important to you, but this is likely to affect 70% of the bank's online customers which makes it a much greater concern for them. Name and shame them all.