[ianripping]

Engineer came and did the folowing:
Tried 6 different modems.
Changed the connection outside the house
Checked the street box 4 times.
Checked with neighbours (intermittent aults)
Registered a new modem at this address.
Hooked a digital TV box - checked signal levels on TV - all seemed 'fine'.

Told me that engineers have been working on fibre optic problems in the area all week.
Contacted a colleague who told him that there were lots of server problems that we also affecting us.

Should up fixed by Monday!!!!!!!!! What!?
Said that network engineers usually work sunday nights when this sort of thing happens.

If not workingo n Mondayu - call technical support - tell them I have had an engineer who said that the line & modem is all fine - they will then send out a netwokr engineer to the street box.

In other words - they are stumped.
Internet is now on - but still sluggish speeds - very slight improvement.